January 9, 2024
Kris: Hello, and welcome to Design and Prosper episode 115. A quick heads up. If you’re listening to this episode before Friday, 19th of January, it is the magical time of year where the Design and Prosper Academy doors are open. If you want our complete operating system, all the tools, all the templates and resources, plus the support you need to make great money in your business and live your best life, the Academy is the business school for you.
To find out all about it, head to designandprosper.co/theacademy
[Intro music]
Kris: Hello everybody.
Don: Hello there. So today, get ready, everyone. We want you to put your CEO hats
Kris: Yeah, hold on to your hats. Hold on to your CEO hats!
Don: Yes! Hah! We are going to talk about metrics today and why they’re so important to track in your design
Kris: Yeah, now this might sound a little bit too much like maths for some of you, but don’t worry. We’ve got you. We’re going to break it all down for you and share the essential metrics you should be tracking in your design business. So that you can have a successful design business.
Don: Yes, and let’s truly make that easy. Kris and I are always seeking ease. We love ease, especially for those jobs that are a must do. You have to do it.
You cannot avoid it. You have to pop your CEO hat on and you have to do it. It’s paramount and it has to get done. This work will give you the essential insights into your business, your game plan.
Kris: You’re guiding light.
Don: It’s the map.
Kris: Yeah. Honestly, if you want to succeed, you need to be tracking certain things in your business regularly, but they need to be the right metrics. You know, there’s lots of metrics that you can track and it’s like, Oh gosh, what am I doing this for? But the right metrics for your design business are going to help you get really important intel so that you can make the right decisions moving forward.
Don: It’s what it’s about. It’s insights into decision making and making choices to change something, keep something, pivot. Whatever. This is what it’s all about.
Kris: So metrics are very much connected to your operating systems. We did a whole big series, a big honking series, I was going to say. It was three episodes all about the essential systems that you need in your design business. And we did that back in episodes 56, 57 and 58. So. Be sure to check those out as a companion to this episode, because without those foundational operating systems, you won’t have metrics to track,
Don: Exactly. Yeah. So get onto those first. So, big question. Why is it so important to track key metrics in your design business? Like Kris said earlier, they are your guiding light. That’s the bottom line. They let you know if your business is working or if it isn’t. That’s, it’s that simple, right? So who doesn’t want to know that? I want to know that.
Kris: Yeah. They let you know if you’re on the right path, whether you’re on the right track to achieve the goals that you’ve set up for yourself. And they let you know whether, you know, should I be pivoting? Should I be pulling another lever or should I be staying on this path? It’s all about leveraging.
Don: It’s about finding what’s right a lot, isn’t it? It’s validating. It’s like, Oh, look at that. And you know, when you make a change to your business based on metrics, metrics, don’t lie. You might make a change in your business that you just have an intuitive pull to. And then when you look at the metrics for that thing, you’ll get validation if it’s right.
Kris: It’s telling. Yeah. And we are all about making decisions with your gut. And that is important as well.
But then you do need to measure and make sure that you’re on track. Because be measured can be managed. And what can be measured can be changed.
Don: Yeah.
Kris: Or tweaked. Or finessed. Or made a little better. you know, if it ain’t broke, don’t fix it. But there are things that you can do to optimize we love tweaking and optimizing and making sure everything’s humming along beautifully.
Don: We all want a really healthy business, right? So, not just as a business entity, but in terms of your wellbeing. As a business owner and a CEO as well. Because if your business is thriving and, and it’s really well and it’s healthy, so too will you be. You’ll be, you know, kicking all the goals and you’ll feel balanced and, you know, when we’re in flow and things are working properly, we feel really good and we want that for you.
Kris: Yeah, we’re getting really into this whole business wellness thing. Like this is something that feels really important to us. So stay tuned. There’s going to be more coming your way from us about that because there are so many aspects to your business that, determine whether you have. Health in your business or not and it, it encompasses so many aspects of your life, not just the numbers, not just , how many hours you’re working.
There’s a lot of mindset stuff. Are you working so hard? You’re not spending time with your family. There’s so many different aspects. So it’s a whole overall picture of wellness.
Don: Yeah, absolutely. And if you’ve been listening to Kris and I for a while, you’ll know that we are so passionate about work life balance. It’s not a throwaway line that we use. We actually action this inside the business model that we teach, inside the business model that we share with our one to ones.
We speak to both aspects or holistically we speak to your life as opposed to this is all about business We’re so passionate about it because they intersect so greatly You know one can’t exist without the other especially for solopreneurs and and small business owners We, our business is our life.
So having that wellness integrated into both areas of business and life, it’s so essential. So yeah, like Kris said, we’ll be diving a little bit deeper into that and making sure that we cover that off for you.
Kris: Yeah. All right, so let’s get into the essential metrics that you need to be tracking in your design business. So we’re going to cover marketing and lead generation metrics. We’re going to cover client project metrics. We’re going to cover client fulfillment metrics and business wellness metrics. So with the first category marketing and lead generation, A lot of designers think they need help with sales, like, I need sales, help, I need, I’m not a, you know, it’s all about sales, sales, sales, but first and foremost, they actually need help with making a plan for marketing and lead generation. So that’s like the system that you have, for any of your promotional activities, you first need to have a plan in place, you need to have a system for it, but then you need to have a realistic promotional rhythm.
Don: That’s key,
Kris: Yeah, yeah. Then you need to track it. So that’s where the metrics come in. First up, we’ve got tracking your lead generation efforts. Have you met your key targets each month? Have you been showing up like you intended to with your promo plan? Have you actually made a promo plan? Have you been consistent? Like if not, why not? There could be a possibility that you have over committed yourself, that it isn’t realistic. Yeah/
Don: We see that a lot. It is, it is something that you get excited by when you do, do your very first promotional rhythm. We see this a lot where it’s like, I’m going to do, you know, loads of everything,
Kris: Yeah
Don: All the things, please, I’m going to do it all. And then you don’t meet your targets and then you go into self loathing and you know, beat yourself up.
Kris: why bother,
Don: Yeah, why bother…and it’s a broken system, right? So that what Kris just said there is so important that we make sure that we really create a promotional rhythm that we can achieve, needs to be attainable, it needs to be achievable. We can’t bite off more than we can chew with this, so we have to make sure that it’s realistic.
Kris: So this is what, what will happen once you have your plan and you’re tracking it and you can see if it’s working or not, you can ask yourself those questions like, well, maybe it wasn’t realistic or maybe it just isn’t a good fit for my personality. So we cover all this in the Academy, making sure that you have a promotional plan that is a good fit for you, making sure that there’s, there’s realism in it. You’re not setting yourself up for failure from the get go.
Don: Exactly, that’s key, right? It has to be a fit. And we don’t want you to be squishing square peg into a round hole because you think you have to. If it doesn’t feel good and if it isn’t working, pull another lever, work out what will work for you.
And it might be some testing. Kris and I are often saying that. Test it, work for you, if it doesn’t feel good. Move on, test something else, keep testing.
Kris: Yeah. So, more metrics track, tracking your clicks. So where are you leading people to? Are they actually landing there? Tracking your traffic sources.
Where are they actually coming from? Where are these people? Tracking page views. So number of eyeballs on specific pages. So what is your most popular content? How long are they hanging around for on these pages?
Don: Is it optimized? Yeah.
Kris: Could it be better? Like are they landing there and then going? Or are they there for a while, but then nothing happens. There’s no kind of action for them to take. So it’s like, Oh, that was an interesting article I did. And they, they were reading it, but then there’s no like call to action at the bottom of that page.
Don: Yeah. Is it optimized? Yeah. absolutely. Then other tracking, you’re tracking your lead magnet. How many people are converting? Are they landing on your signup page, but not signing up? So they’re taking that extra step and then stopping. What’s happening there?
Kris: Then what’s happening there? around this, but it could be say 50 percent of people land there and then sign up and you’re like, okay, cool. That’s good. But then the next month, 40 percent of people are signing up and you’re going, okay, well, what’s going on?
Is the messaging getting out of date or, you know, what’s the tweak that needs to happen? You know, so there’s lots of different things that you can do just from, from tracking. Yeah. Tracking all these You know, the clicks and the number of people on there and how long they’re there for. It’s really telling.
And tracking where all your leads are coming from, even like whenever you have a new business inquiry, do you know how they found out about you?
Do you have a system for that?
Don: Are you asking the question? That’s it. Yeah.
Kris: So the beauty of tracking metrics with your lead generation is that your efforts are going to compound over time, right? So I’ll give you an example. Just say you’ve been sending out 10 bespoke direct mail promos per month, which, by the way, we teach in Get Clients Now. It’s a really great training.
So just say you’re sending these out and you’re sending out 10 with consistency. And then you can see by tracking your efforts that this averages out to two discovery calls every month. And then from those two discovery calls, there’s one conversion. So if your target is two conversions per month, like you need two new clients every month, what are you going to do?
You’re going to try to send out 20 direct mail promos per month and see if you get four discovery calls and two conversions. Because there’s Intel in the maths there, right? And there’s a sense of predictability that happens as well with a lot of marketing efforts. If you’re tracking it, you’ll see it.
Don: Yeah, it’s basically Intel into every aspect of your business. It’s a no brainer. And it’s just really surprising that these systems aren’t in place immediately from the very beginning of business. But they’re not. The reality is they’re not. It’s often an afterthought, it comes later. So what we’d like to encourage you to do is to think about these very important metrics from the very, very beginning of setting up your business.
Kris: Yeah. So another way to look at the numbers is just say you have a promo plan to post on Instagram three times a week, and you also have been doing a bit of a LinkedIn strategy, maybe, posting once a week.
And you’re committing to that for three months just to see what happens and you’re tracking it. And then. If after three months you only got qualified leads from LinkedIn, well, you can see it as clear as day, can’t you? You know what to do. It’s like, okay. And of course, messaging comes into this and having the right kind of messaging for the audience where they are is so important that needs to be a fit.
And we also cover all that in the Academy, you know, your messaging’s got to be spot on, but. This kind of Intel, if you’re posting this exactly the same thing and you thinking your audience is on both, well then clearly they’re not. Or there’s something going on with the way that the algorithm is, is distributing content on Instagram that’s not working and it’s like, well, why am I, struggling so much?
Maybe you’re not struggling, but you know, like putting all this effort in to do three posts a week on Instagram. You might get clients, but you’ve got to track it.
Don: Absolutely. That’s the thing. And that happened inside our business. We were bending ourselves into pretzels trying to get the content onto Instagram. And then when we measured our metrics, we saw that, wow, Instagram is a beautiful place to nurture. clients, but it’s not where we’re actually getting our clients from where people are actually wanting to work with us. Those leads are coming from this beautiful podcast because we’re offering such rich information just like today’s podcast episode.
And then you want to work with us because you can see, okay, I can get access to all of these systems and metrics trackers and things like that. From design and prosper, because you can hear it, you can have a taste of it. And it’s an important platform for our business.
This platform is so important compared to now we know Instagram. So we were like, okay, we’ll double down. We’ll get more information out there on our podcast and less information on Instagram. So it’s incredible. And then it was like a big sigh of relief because we also found Instagram harder to do than our podcast.
We find it so easy to show up in our podcast. However you are generating leads has to be a fit for who you are as well, doesn’t it? So the metrics tracker tracks the business metrics and you can also put some emotional trackers in there as well. How did I feel doing that? Did I actually enjoy that?
Was that a drag? You know, did it take me way too long, way too much effort? It’s also hard and harrowing and it’s yielding zero to a minor percentage. So, why am I doing that? Let’s, let’s get rid of that. Let’s flick that one to the curb. This is what excites me, the Intel excites me, because it’s validating and it will tell you straight away whether something is working or not.
Kris: Yeah, yeah, metrics are great. So we’ll move on to the next lot of metrics, which is the client project metrics. So we’re going to be tracking project timelines, like how long do projects take you to complete? Like, are they blowing out? What can be improved upon? So if delays happened during the project, why?
Did you estimate four weeks and then it actually took six or eight? Like, why? Why is this happening? So this is what you’re tracking and this is what you’re assessing. So metrics is not just about going, Oh, there’s a bit of data. It’s about going deeper and going, well, why? And what can I do about it? What can I change about this, so that doesn’t happen again, or I get a better result next time?
Don: Yeah. And I’m betting a lot of you are probably doing the client project metrics already. But some other ones we’ll talk about. These are the ones that you need to know in order to quote properly and effectively.
So, tracking individual project profitability. what timings did you allocate to each section of the quote, and did you stick to it? That kind of thing. We’re not going to be doing that on repeat. If we’re finding that we’re going into a project where we’re losing profit, or zero profit, we’re not going to do that again.
You’ll pretty quickly get the metrics from client project metrics and go, Roar! What do I have to do? What do I have to change? Because I’m not doing this for free.
Kris: Yeah, and sometimes with that, like there might be aspects of a project that keep blowing out and it’s like, why is this blowing out? It might be getting files ready for print. And it’s like, well, that’s clearly I hate doing that and I need to get somebody else to do it. It’s not in my zone of genius. Or it might be that you were spending too long on concepts, but are you spending too long on concepts? So it’s either, okay, I need to be stricter with myself about this. I need to rein it in. Or I just need to allocate more in the initial behind the scenes budget when I’m quoting out a project. So it’s like, you’ve got to adapt.
Don: You’ve got to adapt or systemize. You may not have a system for your creative processes. We teach a really comprehensive creative process inside the Academy and with our one to ones and it ensures that you don’t blow out as much. You know, we can all blow out all the time every time with creativity but having a system really helps to pull that in and rein it in. So you might be thinking, I don’t even have a concept of how I can apply metrics to that. that might just be highlighting that there’s a gap there where a system could exist.
If you had a system, you’d be able to track it, you’d be able to understand it more. So, yeah, we’re always wanting to see where there are gaps in our business for, for systems that we can track.
Kris: Mmm. Another metric to track is your most profitable projects. So can you look back over the last year, say all of 2023 and go, I know exactly which projects were most profitable. The ones that just went the most smoothly and the ones that I didn’t lose a lot of money on.
It’s really good to have a system where you can track. at a glance what’s happened over the year. And then you can double down on the ones that were profitable, the types of projects that come with ease for you and your studio.
Don: Yeah.
Kris: how can you leverage this type of project and have more and of that.
Don: I want more of that. And chances are, if it was easy, you actually enjoyed it. And so, we’re all wanting to attract more joy into our
Kris: Yeah. which brings us to the next point to track. Are you tracking project satisfaction? So what went well, what didn’t go well? Our time tracker that we have as part of the Academy resources does this because it’s such an important measure of success of a project. It’s not just that you’ve met all your time allocations and that you’ve, you’ve stayed on budget with all those sorts of things. It’s about… Was this a really satisfying project? Did I enjoy this? Do I want more of this in our business?
Don: Because we are all about life, business balance and mental health inside business. We want you to feel really good about the work that you’re doing and show up in a really positive way. Another thing that our tracker does, our time tracker, it actually helps you to highlight Any potential for outsourcing inside each project? Yeah. You know, could this task have been outsourced and could I have worked less? But, I could have had more profit had I outsourced it. You know, it’s invaluable intel.
Kris: Such an important metric to track. If you haven’t started outsourcing yet, or if you’re thinking about it, it’s like, what could this project have looked like if I had outsourced parts of it?
Don: Hmm.
Kris: Yeah, and are you working in your zone of genius? Our time tracker will show you this.
Don: I can tell you without a doubt, any type of project or task that I do that I hate takes me longer.
Without a doubt. I am literally pushing that thing up the hill because I don’t want to do it. I don’t want to be there. I don’t want to do it. You know, I’m a big sook about it. Whereas when I am in my zone of genius. I could go from morning to evening and wonder where the day went. Time flies, it’s exciting, it happens fast. You know, it’s, it really is playing to our strengths. You know, and this type of intel gives us that validation that maybe we need. You know, because we feel a little bit guilty.
You know, I’m a CEO, I’m meant to do it all. Or I’m a CEO, I’m meant to enjoy that task. Or I’m a designer. For that matter, I’m meant to enjoy that task or that task. No, is the whole point. you’re not meant to be a jack of all trades. You’re not meant to know how to do absolutely everything and it’s actually okay for your metrics to tell you. Look at that. I’m not great at it, I don’t love doing it, and it’s actually costing me So, I’m going to change it, and I’m going to outsource it and get someone else.
Kris: I could still make a good profit on that component of the project.
Don: Yes please.
Kris: Yeah. It’s a no brainer when you look at it like that. Really important metrics Alright, next we’ll get into client fulfillment metrics. We’re tracking client satisfaction here. So, we’re tracking the number of client changes that they’re making. Also, we want to be doing follow up surveys. We’re tracking, are they happy?
Don: Yeah. Testimonials, are you receiving them? You know, if not, what’s happening? If yes, what are you doing to leverage these happy clients? Like, what are you doing with those beautiful testimonials? Are you making sure that you have a system in place to get those words out to the world?
Kris: And with those happy clients who have given you beautiful testimonials, are you continuing to work with them? Are you reaching out?
Don: What’s the nurture sequence like? That’s right. Are you tracking the annual spend of each client? And then tracking the lifetime value of each client as your business progresses? That repeat work that Kris just talked about. Are you really understanding the value of each client that enters your space? It might be for one little project, but the life value of any client. They might come in for a, thousand dollar little task and then before you know it they’re a 10, 000 client and, who are they? Are you tracking that spend? Who is spending? When are they spending? All of that type of thing.
Kris: And can you find more people like that if you’ve got certain clients with an annual spend? Lifetime spend is really fascinating to look at because it gives you insights into What you’re prepared to invest in getting a client as well, like in terms of, okay, I’m not going to feel so bad about investing some money in a beautiful bespoke direct mail piece. If I know that the lifetime value of my clients to date has been. You know, 15,000 or 20,000 and it’s like Oh, okay. I see now. I see that I could actually invest, you know, X amount and still make a very healthy profit. It’s a worthwhile investment. So this gives you Intel. And it’s very exciting also to track the, the annual and lifetime spend of clients.
Don: Absolutely. And then tracking referral rates because there’s a good chance if that client has been with you a long time and are a repeat client and they’ve done lots of work with you, they are going to refer you to other people because they’re just so happy with you.
I love them. I love them. Go and work with these beautiful people, this beautiful designer. So what are the referral rates? What’s happening there? And that gives you that level of intel.Consider perhaps even getting into a referral partnership with clients. And that’s a whole other system within business that we talk about in the Academy as well, how to have referral partnerships with clients and how to make that work. So yeah, it’s, it’s all beautiful because if you love that client as much as they love you, you want more of that, right?
Kris: Yeah. tracking client results too like checking in with them. Are you checking in, at the 3 month mark, 6 month mark, 12 month mark, and down the track to see how they’re going. And you can measure that stuff as well. And start using those results for your marketing.
Don: That’s exactly right. Which brings us to our last metrics category. And this one is so important to Kris and I. This is the business wellness metrics.
Kris: Yes, this one might sound really obvious, but tracking sales and a lot of us have accounting software and that sort of thing that’s tracking it.
But we really like to have a separate spreadsheet for this as well, just to be on top of it, like tracking what’s happening on the daily. And so that you’re right on top of it because it can be very motivating as well. To let you know what you need to be doing but also tracking profit of the overall business with your expenses, more regularly than say, like quarterly or yearly, like some businesses might do it.
So being right on top of those things is very empowering. Also tracking your time. So this is not project time tracking. This is a little bit different. This is something that we recommend you do at least once a year for a minimum of seven days is tracking every bit of your time. So we have an everything time tracker in the Academy.
Because you need to audit where your time is going. You will be absolutely amazed at where your time goes and how you can optimize your business if you do this. And I know this sounds like a big, you know, it’s a bit of a groan to have to do this. It is, it is a bit of a pain, but you’ll get some incredible insights from doing a total time audit.
Don: Absolutely.,
Kris: If you’re the sort of person that’s been struggling with time management, we really highly recommend you prioritize this sooner than later. Get on it because this will be so revealing, , for you. You’ll really discover what you need to do to reduce those time sucks that are happening.
What you need to outsource. It’ll become really clear and apparent, okay, yeah, I’m not enjoying this. I need to outsource this. And the things that you need to completely remove. From your business and your life and your days, you know, it’s like, okay, why is this thing on repeat? And does it really need to be a part of my life?
So it just gives you a lot of intel to do an everything time tracker.
Don: Yeah. It’s, it’s a hard one. It’s, it’s one of those ones that you do groan about. And if you are, if you are one of those people who really does struggle with time management though, absolutely can’t reiterate that enough. Get onto this one because it will tell you so, so much, it’s really powerful and we recommend you get onto that.
Kris: Our last business wellness metric is your overall hours and effective hourly rate. So once you’ve done your everything time tracker, you’ll know and you’ve done your, your sales and your profit metrics. What is your hourly rate actually? What is it?
Don: Yeah, And it might shock some of you, when you get to it, it might be like, scary. to think, oh my goodness, I’m working for a lot less than I thought I was working for. So then what needs to change? it’s not where you want it to be, what do you need to change in order for that to be where you want it to be?
Kris: Yeah, because a lot of you have swapped out, full time jobs to go into your own business. And even though you might’ve been drawing a weekly salary, it still can be broken down into an hourly rate.
And we assume that you want it to be more when you’ve got your own business.
Don: Yeah.
Kris: So if you’re having a stressful time of it and it’s not working for you and you’re actually drawing quite a low hourly rate at the end of the day. It’s like, okay, changes need to happen here.
Don: yeah.
Kris: Other people are doing it. Other people are able to do this and you can too. There’s just got to be some changes that have to be made.
Don: Yeah, yeah, absolutely. So, in conclusion, all these metrics are going to be pretty useless. Unless you analyze them and get into an intentional rhythm with your tracking. That’s the bottom line. We can talk about the metrics until the cows come home and you can be gathering metrics all day long.
But if you let them sit. And get dusty in a digital folder where you don’t look at them, you don’t action what should be done, what should be removed, what should be actioned, what you should double down on, they are completely useless. So you do have to carve out time as a CEO, pop that hat on, sit down and analyze them.
And you have to eke the gold out. You have to look for it. You have to look for anything that is on repeat. they’ll be glaring things for sure. But you might actually catch some things just before they get a little bit scary or problematic.
When you’re looking at your metrics, you can see even the slightest shift happen. Whereas if you’re not looking, you don’t know. Knowledge is power,
Kris: Yeah. You can’t just do this once a year and think job done. I’ve tracked my metrics for the year. No, it needs to be consistent. That is absolutely the key and needs to be scheduled in as a non negotiable in your calendar.
Don Yep.
Kris: Monthly minimum. Weekly, ideal, your CEO time, because if you think about like a big company, the CEO is getting all these reports sent to them and they’re analyzing them. That’s their job to analyze and then instruct their team.
Don: Decisions.
Kris: Instruct about what has to happen. So that’s what you’re doing within your own business.
Don: Yeah, absolutely. And the more frequent you are, the more consistent you are, the easier it will be. If you are only sitting down to do this task annually, it will be diabolical. It’ll take you hours to compile all this information.
But if you were doing this weekly, and seeing the effects weekly, and getting that intel weekly, your monthly report will be very telling, your bi monthly report will be very telling, and you’ll be able to make decisions and pivot in time before something drastic happens inside your business. A year is just too long. Way too long.
Kris: Yeah. So at the beginning of the podcast, we touched on how systems are essential if you’re going to be tracking metrics because tracking your metrics is actually a system, you know, and you’ve got to have your systems in place. And if you’re confused about systems, once again, the Academy, we have the complete operating system for running a design business.
Anything that happens more than once in your business needs to be documented. It needs to have Like either something that’s automated, so you don’t have to think about it. That’s a system or it’s a documented action. So anything that happens more than once you’ve got to systemize that.
Don: Yes. Yeah. Pop it on repeat.
Kris: Systems will really set you free. They really are the thing that will set you free. they can feel a little bit heavy and like a drag to set up at first, honestly, I had to record something this morning. And I was resistant.
Don: And you did it and you smashed it. That’s it. It is a drag. Setting up a system takes a different way of viewing the task. It really does. You have to think about How does it need to be instructed if someone else was to do this task? Setting up systems for anything, we’re talking about metrics now, but I’ve digressed.
I’m just saying that the tasks in general, setting up any task is, is a drag. But the freedom that comes once you have a system set up for your metrics, once it’s easy and you can sit down weekly, then You will thank yourself. Your future self will be going, Thank you! Thank you so much.
Oh my goodness, look at this intel that I’m getting now. Yes, I had to build the system. Yes, I had to track the metrics. But now I know more about my business than I ever would have if I let it just float along. Float along, just floating along, not knowing what’s happening, wondering where the clients are, wondering why Instagram isn’t converting, why this is happening wondering why I’m never in profit for my projects.
We don’t ever have to wonder. When you have metrics, the numbers don’t lie. Get into setting up a system for your metrics in those four key areas that we just talked about. to make sure that you are across your business. So it’s marketing and lead generation metrics, client project metrics, client fulfillment metrics, and business wellness metrics.
Kris: Yeah. You can do it.And we can help you as well. We can help you by our one to one coaching support or via the Academy because we cover all these types of metrics and so much more in our design business school design and prosper Academy. The link, if you’re interested in joining us, because our doors are open right now at the time of release of this podcast, our doors are open for a limited time.
So head to designandprosper.co/theacademy and we would just absolutely love to welcome you into our community and for you to have all these resources. and all these systems at your fingertips.
Don: Yeah, go get it. Yeah. What are you waiting for beautiful designer? Okay. Until next time. Be brave. Be beautiful.
Kris: Okay, bye!
Don: Bye.
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