May 12, 2023
Don: Welcome to today’s episode where we’ll be mapping out what a successful client journey looks like. You’re listening to Design and Prosper, episode 78.
Kris: Hello and welcome back to the podcast.
Don: Hello. Hello. Welcome back.
Kris: today we are mapping out what a successful client journey can look like. So we’re going to go step by step. From the very beginning
Kris: to the very end actually. There is no end, as you know. We don’t like endings. We don’t like offboarding
Kris: But we’re going right through to give you an idea of what a successful client journey can look like.
Kris: Where it’s beneficial for you and your client. And this is not going to be covering every journey by any means, but it’s an example of one possibly successful journey.
Don: Yeah, absolutely. That’s it. And I think just to recap on or just retouch on why we don’t ever have an end point and why we don’t use the terminology, uh, offboarding, which is, which is sort of all around the industry at the moment, because we love to nurture long-term relationships with our clients.
So that’s why there isn’t an end point. So if you are just new to listening to the Design and Prosper podcast, um, that is something that has been sort of a current thread through a lot of our podcasts where long-term client relationships are paramount. And if you have a really fabulous process that your clients trust and understand, you will get them back on repeat.
On repeat, on repeat, which is something that Kris and I had the luxury of all of our design career we have had clients for decades because our processes were tight. Our clients understood them. They knew what to expect. They knew when to expect it. It was all really beautifully clear and articulate, and as we all know, it’s so important for repeat business.
Maintaining existing clients is far better value for your bottom line, rather than investing in marketing and external resources to, to get new clients through the door, it is more cost effective.
It is more time effective, and it’s a lot more fun maintaining existing client relationships. So because you’ve got all that intel and you start to become a beautiful brand advocate and ideas flood in constantly over years, it’s like a really beautiful long-term relationship where you really get to know the nuances of a person.
So too, that is exactly the same with a brand. You get to know the nuances, you get to know where the strengths are and weaknesses are. So, it’s so important. Long term is great.
Kris: Yeah. And that really is fundamental to running a successful design business, or it certainly was with our businesses and we had two separate businesses.
It wasn’t like we had the same business, but both of us had that. Mm-hmm. As key to our profitability. Yes. Key to our success was the repeat business. And just on that, we don’t like offboarding. If you want a little bit more information about that, check out episode 55 because we talk about goodbye packets.
Yes. And. You know, just alternatives to goodbye packets. And why we don’t particularly like them.
Don: We don’t want to say goodbye. So that’s episode 55. Yeah, you to check that one out, Check it out.
Kris: Let’s get into the roadmap. The first part of it, I guess, is a foundational stage and it includes actually making sure your messaging is right, making sure your vision for your business is right. There’s a lot of stuff that needs to go in before you even get a client.
Don: Yes. Before you say, Hey, clients, I’m ready. Yes, I’m ready. There’s a bit of getting ready.
Kris: There is.
Don: But we won’t talk about that now. We’ll talk about assuming. Assuming exactly. You gotta do it, you gotta be ready. But assuming you are ready.
Okay. A client knocks on our door. This is, this is the alignment that happens. And then these are the steps that go into play when we’ve got a client coming through our door.
Kris: Yeah because we can guarantee you, if you do not have a clear purpose and a clear vision for your business and clear messaging, the client’s not going to knock on the door.
And that’s what we need as the first client step. They need to reach out to you somehow, be interested in you somehow, um, respond to you somehow if you’ve reached out to them first. Yep. So we need them to go Ooh. And they, as an aside to you, they need to have their own vision. Yeah, they need to have like a goal.
They need to have. So that’s all, that’s all part of it too. But anyway, you don’t have to be responsible for that. But it’s your job to alert them to I’m the solution to your goals. I’m going to, yeah, I’m going to help
Don: Oh, I like that, Kris. I’m the solution to your goals. Mm-hmm. The other thing that we’d like to say is that you are the prize designer.
Kris: We love saying that.
Don: But, sorry, that’s a whole other thing
Kris: You are the prize
Don: You are the prize. Yeah, can be your affirmation for the day. Write it on the mirror. I am the prize.
Kris: You are in all aspects of your life.
Don: Yes please.
Kris: Yes. So, then what happens is discovered how to speak authentically about you and with integrity, and you’re putting yourself out there.
Don: Right? Yep.
Kris: So then what’s going to happen is the client discovers you,
Kris: So, what’s the next step? Okay.
Don: Hello. They’ve discovered you. Mm-hmm. Does it fall flat? What? Do they know what to do? Yeah. Is it easy? So communication has to be really, really clear for the next step that the client has to take.
Kris: So, Your client is aware of you and they’ve found your website, either through your socials, through Google searching, whatever the case, it could be so many different pathways that they’ve, they land on your website.
And then they are filling out a form. This is one of the first important steps. They’re filling out the initial touchpoint form. Then what happens is you get to read that form and decide if you want to work with them or not. It’s up to you if you want to have a meeting booked in with that initial touchpoint form or not.
If you’re not very busy, book the call. If you are a bit busy, maybe screen it a little bit more. You say, Hey, this is amazing. Let’s have a meeting, let’s have a discovery call. Let’s find out about your business. So that’s the next step along the roadmap.
Don: That’s it. So that first step is the initial touchpoint form, and that, like Kris said, is a gatekeeper.
If you are extremely busy or it’s actually leaving that door wide open if you’re not, so less is more if you are not busy and wanting to attract more clients. So, um, yes, that’s first step. And then the next step is that beautiful discovery call. However you get them to that step, like Kris said, you could have a, a booking system ready, set, go, or you reach out to them and give them some times, whatever it is, don’t let the tech be a barrier. Allow that to happen with ease.
Kris: Okay, so you’ve had this meeting. Next step is to summarize the brief and create a beautiful proposal for this client with their goals outlined.
And we recommend it’s quite extensive. We like longer proposals with an . Extensive contract yeah. So that’s the next step. You’re going to send that to them.
Don: We have got the best design proposal inside the academy. So they that yes, yes we do.
But yeah, it’s important that it’s more extensive and we are finding that. The single, single page PDF with a dollar figure, or maybe even a couple of pages is just not cutting it. Especially beautiful designers if you are out there wanting to attract premium prices. Mm-hmm. If you are wanting premium prices, you absolutely have to show the transformation and the value, and that starts with your proposal.
It doesn’t start with the design. It starts with the proposal. In fact, it starts with your messaging actually, boop boop boop, all the way back. It’s, it’s everywhere. It’s everywhere. So it’s an, it’s a bigger conversation, but, but make sure that, that it’s evident in this particular touchpoint.
Kris: So along the process we go, the next step is the client approves the design proposal. They sign the contract and they pay a really good deposit. We like 50%, but needs to be a hefty deposit. Right.
Don: Yes, they pay the deposit and then you get started. You are now on the books. You can start thinking creatively, strategically, and conceptually for them, but we need to hunt and gather a bit more information.
So we need to have a really in-depth brand strategy briefing where we get all of the creative intel that we need in order to inform our creative decisions moving forward. So we, we like this to be an in-person or zoom discussion with our client, but some of you might have clients who are not wanting to meet.
They, it might be a form, it might be a briefing form that you send out to them. This is the piece that comes together, all of the touchpoints up to this point are collated and put into the one final document that then is approved as a subcontract. And that’s the, piece, that’s the information.
The biggest piece of the puzzle that’s going to inform all of the creative thereafter.
Kris: Yes. And I just wanted to circle back to what Don was saying about the in-person meeting or via Zoom meeting because the info you get from seeing body language and tone of voice
Kris: Is so key. It’s so insightful. So we always recommend it. Yes. Also, what’s going to happen at this stage, so we’re going along the road map, you’ll invite them to your portal. So they will have all the information front and center. They’ll see on the portal what’s going to happen next, what’s required of them. Um, so that’s a big part of this process too.
So you’re doing the deep dive brand strategy brief or brand strategy system. Whatever you do, you might do a workshop, whatever it is. But they also have their portal access now.
Don: Yeah. Which is so exciting for them. This is where they really have access to seeing in behind the curtain, they’re now in your business. They really feel seen and heard because their, beautiful portal is for them and has all of the information for them inside there. And um, yeah, it gets really, really exciting.
Kris: Yeah. And they’ll see how beautifully organized everything is. They’ll see that you have got it.
You’re all over it. They feel safe, they feel secure. They can book their appointments in there. They can see how many appointments are allocated for that particular project. It’s just all there.
Don: yeah. Beautiful.
Kris: So, that beautiful brand strategy session has happened. Mm-hmm. And they’re going to sign off on that.
Don: Yeah. You are crystal clear. Yes. With the creative direction you are going to take, they are on the same page. They’ve signed. They’ve signed the subcontract. We’re ready to go. We’re ready to dive into the creative process now.
Kris: Yes. So once you’ve got approval of that and they’re like, yes, this brief has nailed it.
This is exactly what I want to achieve, then you’re going to start really patting out the vision for the brand. Now we do this through a brand strategy process that is unique to design and prosperous our design and prosper method that we teach in the academy. Um, but it’s very important to get approval on this stage before you.
Go further down the track and do the whole complete presentation. Yep. So this is the first stage presentation, the brand strategy presentation. Yes. the client books that meeting in Yes. Via their easy portal. Via their easy access link. And then you have that meeting and that’s a beautiful meeting. And they go, yes. Oh my God, I love it.
Don: Love it. Yes. Full body yes. Sign off on it.
Kris: They sign off on it as well. We, we are getting them to
Don: We’re getting signatures left, right, and center. Yeah, absolutely.
Kris: Yes. And then designer goes off and completes the full picture for phase one, for that, for that concept that they need to present.
Don: That this is the fun bit. The real well, it’s all fun,
Kris: Oh, that previous bit was fun too.
Don: That’s right. That previous bit was fun as well. But this is where it all comes to life, you know, where you are really starting to see the brand or project or web design really come to life.
So this, this journey doesn’t just apply to brands and our beautiful brand strategy approach inside the academy doesn’t also only apply to brands. It applies to creative directions. So, Whatever it is. It’s really exciting. Now we are on that path now and realizing it we’re, we are pulling it all together.
Kris: Yeah. And. When I say it’s fun, and I’m not just saying that we make brand strategies. So fun.
Don: Oh, so fun.
Kris: Literally I could do it all day long. I love it so much. And the feedback that we get from our academy community too, it’s just like, lights everybody up. Yeah. Like, oh my God, I love this. Yeah. Okay, so what’s next Don?
Don: A beautiful date-based payment lands in our bank account.
Don: Because we don’t have milestone based payment systems in the business, we make sure that we are on date based payment plans so that we are paid in full before we hand over the keys to the castle, and the client is in this system and they’re happily paying. Whatever they’ve agreed to pay.
We like to see that land and usually it lands around at, at this point in the, in the process because we’re a few weeks in. Mm-hmm. So that’s a roundabout when we can expect a second payment, especially if we’ve taken a 50% deposit, then we’ve got perhaps a, a 20, 30% or a 30 20%. Or the next 50% is then paid in full. Thank you very much. And we keep moving down the path.
Kris: Yeah, it’s certainly a good point right now. Good time to get another payment because gosh, you’ve been doing a lot of creative, a lot of conceptual work. They’ve already seen a really big insight into your strategy and they’ve approved that. So if you haven’t got at least say 70% by
Kris: That needs to happen.
Don: Implement that. If you take one thing away from this podcast today, make sure that you are implementing date-based payments and we talk about that inside our free pricing guide, which you can get via our website.
We’ll, we’ll pop the link in the show notes just in case your new to design and Prosper and don’t have that yet. But we are really big on date based payments.
Kris: Yeah, just go for all our freebies. Just go to design and prosper.co/free.
Kris: And then you can get all the stuff.
Don: all the stuff. Yep.
[Testimonial from Monet Maher]
Monet: Hey there, I’m Monet Maher and I am a graphic designer and mural artist who helps. Businesses grow and thrive through long-term branding solutions that create joy and empower connection, and that’s a line that I didn’t have before I joined the academy. I was still finding my feet and learning what my differences were in business.
I was feeling a little lost and I wasn’t feeling excited by my job. And I wanted to build something that was more flexible around my family. So I was having thoughts about, jumping into my own business and that’s when I came across the academy. I didn’t trust them at first. I started listening to their podcast and I slowly grew this deep love and trust for Kris and Don.
And so I took the leap and I joined the academy. And I, they’re not paying me to say this, but this is, One of the best things I’ve ever done for my career, and I’m only new to my business, but I feel so organized in my systems now. Everything is structured so well. Whenever I get an inquiry, I know exactly what to do rather than, you know, scrambling and taking two days to get back to them.
I feel like. Everything I’ve learned through the modules every Monday when a new module is released, I got very excited and now I’m almost sad that it’s over, but in fact it’s not over because I still get to join the Q and As when the next Academy Session’s running, and I get to visit the modules at any time.
So I feel like they’re always there and they’ve always got my back. And the rest of the community as well was so supportive and we learned from each other as well as Kris and Don and if you are thinking about it and you know you’re not really sure, just do it. It was one of the best investments that I ever made and I’m really excited that you get to experience it as well.
Thanks, Kris and Don.
Don: Okay. So we’ve got the juicy payment. We’re we’re, we are feeling really good. There are obviously a lot of designer processes inside there but that’s a whole other podcast. Yeah. We’re just talking about the client journey, what, what they get exposed to.
Kris: Yeah. And so what could happen here because there might be a bit of a gap in time depending on how you structure your business. Some people do brands really quickly. Some people like to stretch them out over four to six weeks.
You might need to check in with your client, not just show them anything because you don’t really want to show them, or you definitely don’t want to show them unresolved work. But just to say, Hey, it’s really exciting, it’s moving along beautifully. And that could just be a touchpoint within your, um, client portal.
It doesn’t have to be a meeting or anything. We don’t like unnecessary meetings. No
Don: Avoid at all costs. And that in itself is a podcast episode
Don: Because, unnecessary meetings can go off on so many different tangents that are really completely unnecessary and unrelated to the project at hand. So yeah, via your portal is a beautiful way to do it.
Kris: Yeah. Just share the enthusiasm. Yeah. Yeah. That it’s really coming along beautifully and that the vision is becoming crystallized and you can’t wait until the presentation and if they haven’t already booked in a time, you know, remind them to do that for the presentation. We designers love a deadline.
Don: we do, we do.
Kris: Yep. Otherwise it can just blurt on and on and on and on for a long time. So yeah, get that in place.
Don: And then, so they’ve booked it in. So that’s the next part of the journey. They’ve booked it in. Now it’s time to present. You know, you get to lead a kick ass brand presentation meeting.
Yeah, using a really thorough process, which again, inside the academy, um, we have the most amazing template for presenting design concepts to our clients that evoke full body yeses, you know, and we are massive believers of the single concept rule. Um, we’re not presenting a whole host of other things because it’s exhausting presenting more than one concept. There’s so many things we could talk about today I’ll keep reigning myself in Kris, back to the client journey. And so we’re presenting the concepts to them so they get presented the concepts and
Kris: they get wowed. Yeah. And one of our favorite bits of feedback that we get from our one-to-one clients and our academy students is that the client cried with joy.
Yeah. When they saw. Their solution when they, when the brand was presented to them. And, um, not that we want to make all our clients cry, but it’s joyful tears. It’s, and it’s, it’s incredible. And Donna and I experienced that many times as well.
Don: Yeah. Goosebumps will be had. It is what it is. The presentations, are so. I don’t know. There’s there, there’s something special about the way that we present that really creates such a sense of joy that the client has that full body reaction. It’s not just a full body. Yes, it’s a full body reaction.
Kris: It speaks to the magic of design and the power of design as well, doesn’t it? it? really does. Yeah.
Don: Yeah. Okay. So they’ve been wowed, goosebumps have been had. Yep. Yep. They sign off. Yes. Done.
Kris: Very important. Yes. As soon as possible. Yes. Because what can happen is they can go off and they can second guess the solution or they can, you know, other people will seed ideas in their mind, and so as soon as possible we are getting them to sign off on that concept.
Kris: Because what happens then? Is you need to proceed to production.
Kris: So production can look like, populating the website. It can look like preparing style guide, preparing a brand manual. It can look like managing print. Yeah. For your client.
Don: It can look like getting signage done. Yeah, it can look a whole host of ways. So we’re in production phase now, so it is where designer prepares final artwork and then he comes another signature client signs off on pre press artwork ready to go to print and make sure that your systems and processes are really thorough with regard to your contract clauses, which state that your client is responsible for typos, any errors that could be in the artwork, they are signing off. So they are in full control of what goes to print, what gets put onto the signage, what goes up on the website. It is their responsibility so when they sign it, you can be completely confident that they are being responsible and accountable for that.
Kris: And what are you going to do prior to sending files off to print or publishing a website, you’re going to make sure you have been 100% paid for that project.
Don: Yes, please.
Kris: Yes. So client pays final amount if they haven’t already. Mm-hmm.
Kris: Before that happens. Okay.
Don: Yes. Beautiful.
Kris: So then they get their beautiful website published or they get their beautiful printing. The whole design part of that. Project has been completed. Mm-hmm. But that’s not the end of the story, is it?
Don: No, that’s not it. That would be a shame to end a beautiful relationship right there. Yeah. And thi this next part is the secret to long-term relationships. We’ve nurtured them all the way through, and now we don’t drop the ball.
We don’t stop the nurture. We continue the nurture and we actually level up. As an advocate for their brand, and we start to speak to how we can continue the relationship with them. So we create excitement around the arrival of their printing, the launching of their website, the launching of their brand.
So there’s a launch checklist that you go through and help them with. Then they get excited about that. It’s all done. And then.
Kris: well, there’s actually a little bit of housekeeping you need to do. Which is a bit boring, but we need to do that. It is archiving the project and making sure the client portal is updated and that your client has access to the things they need to have access to. So, um, so we are moving along and, we want to send a little gift of appreciation, a little follow up, saying like a little celebration, almost like, yay. Wow, we finished this phase of the project. We like to say phases, project phases. It’s not like we’ve just finished working with you. And that’s it. Goodbye.
Don: Done and dusted people. Yeah. Yeah.
Kris: but A really nice thing to add in with the thank you gift is send a link to them to fill out a feedback questionnaire.
Don: Yes, we’d love this. Yeah. It informs us with so much. There’s intel on where we did really beautifully. There is intel on where we may not have done so great. And we are not afraid to ask the hard questions when it comes to our feedback questionnaires. So make sure you include questions that you know. Are going to elevate your business and elevate your processes.
Kris: if, if you’re looking for more information about getting testimonials, we did a podcast episode on it. It’s 65. Beautiful. So, that is really crucial and it gives your client a chance to really have their voice heard. Yeah. Um, it’s a really nice, really nice touch point at the end of a project.
Don: It’s beautiful reflection. Yeah.
And we really, really want our clients to reflect on the process. We want to reflect on the process. We don’t want it to sort of die a sudden death. And we want to make sure that all the wins have been celebrated throughout the process. And this beautiful touchpoint does that for ourselves and our clients. It’s really special.
Kris: And sort of get them when they’re really excited still. Yeah. I mean, they’re not going to not get excited, but it’s like, ooh, that enthusiasm and energy is there still. So, because it’s all fresh and new. Yeah. And then if you like what they’ve said, you can ask the client for permission to extract pieces get their approval and say, can I use this across my marketing platforms? And they’ll say yes. They’ll say yes. I’ve never had anybody say no.
Don: No, I’ve never had anybody. I think the only time where it could be tricky, and we’ve come across this with a lot of our one-to-ones and academy students is when they were. Prior to their business, you might be freelancing for another design business. And so it gets a little bit tricky to promote another designer’s design business.
So that could be the only stumbling block that Kris and I could, could see. But, but other than that, generally they don’t say no, which is really special. Like Kris said, head to podcast 65 because we talk a lot about getting testimonials and, and the hierarchy of testimonials is really important, and we cover that in that podcast as well.
Kris: So what happens next? Do you say goodbye forever? No. So you want to create a schedule, create yourself a little schedule of future touchpoints. So it could be a month after, it could be three months after, six months after you want to get in touch. And this is also a really good time, especially around that month, um, is to remind the client of all your services absolutely love it.
Yeah. What can you do for them? And because you are really understanding their business now. You most likely have ideas for what they need to do. Yes. So you are going to come along as that really helpful, insightful design partner. Yeah. In their business and say, Hey, beautiful client. I really think to elevate your design business, you need this.
Yeah. You need this element, or you need this signage, or whatever it is
Don: Remember pro tip? Big pro tip, you share with your client the what, but not the how. So if you believe they need a social media campaign now, it’s, that’s what they need.
That’s the what they need, but not the creative intellectual property that would be delivering the how. So I see it like this and like that. And this is the idea. None of that is shared because they’re not paying you for that yet. So we like to share the what, not the how, but just in doing that shows your client that you are an advocate, that you are thinking about them, that they’re top of mind, that you have their best interests at heart, and that, that you want to grow their business as much as yours.
It’s a win-win, you know, it’s, yeah. It’s beautifully validating for them to see that you have become a bit of a design partner for them.
Kris: Mm-hmm. And the client has received this beautiful touchpoint and it could be something like Happy Month anniversary. And they’re going to think You’re so clever. They’re like, how did they remember that? To touch base with me after a month? that’s because you’ve got a system for it. Yeah. You’re making sure you’re getting reminders and it’s all automated so that you don’t have to actually retain all this information in your, in your brain.
Don: Yeah, that’s so important. It really is one of those beautiful things that keeps clients coming back and back and back and back. And I think we, we harp on about that. But really it is the path of least resistance for growing and building your business. Yes. Making sure the clients that we have, especially the dream clients, that we have, the clients we love, if we’ve loved working with them, let’s work with them again. Mm-hmm. And again and again, like we just love that.
Kris: Yep. So hopefully with all this interaction, your client is really interested in getting some quotes, getting another proposal for some more work.
Don: And the process starts again.
Kris: And the process starts again. So it is beautiful cycle. Yeah. And if it gets to the point where it’s very regular kind of work and it’s very, not repetitive, but it’s like very expected, you, you know what to expect with this client.
then you’re going to start thinking about retainers. Yes. And putting them on, you know, a monthly recurring revenue plan where you give them a fixed number of hours per month. Or you do a fixed amount of work for them every month.
Yeah. And we also have a podcast on that. We have a podcast on almost everything.
Don: Yes, we do.
Don: We love it. Okay. The whole design biz should be covered somewhere across all of our podcasts.
Don: But that’s a different process. that’s a different journey. So once they, become a part of the fold into that monthly reoccurring revenue or retainer model, there are. Different systems and procedures that are in place But the ultimate client journey from where to go is as we’ve just described, and then it circles back around. And that’s that beautiful, gorgeous ecosystem that your business can have from client to client.
Kris: Yeah, it’s a beautiful virtuous cycle because you are building your business and you’re getting regular repeat business from clients who love and respect your work and your process, and then they keep coming back for more, and so then we’ll get, like Don said, we’re going back to the beginning and we are briefing again and yeah, they’re, they’re approving everything and they’re paying deposits again, you’re not short-cutting that just because they come back again.
Don: Good point, Kris, that you are not short-cutting that. Make sure that when you are doing work for somebody again and again, that you do not get lax with your processes because remember, they fell in love with you because of the work that you were doing for them, but the experience they had with you while you did the work.
They fell in love with your processes as much as the work. So then if you cut corners or shortcut that they’ll feel cheated. They’ll feel like, oh, I was really important the first time around, but I don’t feel like I am being held with as much importance this time around. So, don’t allow that to happen.
Make sure you are consistent all the time. Consistent, consistent, consistent. So that that beautiful cycle that Kris just explained then happens again and again because there’s nothing worse than having one fabulous experience with any supplier, any offering anywhere. And then the very next time you go back and the experience is completely contrasting, it’s a real letdown. Yeah.
Kris: Yeah. What did they say? You’re only as good as your last project, or you’re only as good as your last service.
Don: Yeah, absolutely. That’s right. So that’s it. Yes. That is it.
Kris: You can see how important it is to establish a really clear client journey process.
Kris: Yeah. Map it out. You’ve really gotta map it out and we can, we can help you do that in the academy.
We give you the complete roadmap. Yeah. You don’t even have to think about it.
Don: Yeah, and you just adapt and implement into your business. But in the meantime, map it out.
What happens next? What happens next? What happens next? your process is unique to you. No two businesses are exactly the same. That’s why within the academy, we adapt and implement into your business the resources and the processes. But this, for us, has been proven to be the ultimate client journey where they are seen, they are heard, they are respected, they are loved, they are nurtured, and it has worked time and time and time again.
Kris: Yes. Beautiful. Okay, everybody, that brings us to the end of this episode. We hope you found that really helpful. Um, you probably have a bit of homework to do now,
Kris: But we mentioned the Academy before and if you’re listening to this, prior to the 29th of May, 2023. You can join our next round of the Academy Yes. Which starts on the 29th.
Kris: May 2023.
Kris: So head to our website, design and prosper.co/the academy.
Don: And find all the information, the full curriculum there, everything that’s included. And you can sign up.
Don: You can sign up today.
Kris: Yeah. Yeah. And even if you’re listening to this after the 29th, you can still sign up for the next round. Yeah. Which starts in September
Kris: So we, we run it in 12 week slots, but you have lifetime access, but it’s just, we like to focus it for 12 weeks um, so you can really move the needle in that time.
Kris: we have, we have our beautiful students come back again and again to readdress things and tweak things and,
Don: Yes. So, this next round is the first time we’ve ever offered the Academy in May, June, so it’s new for us. So we’ll be wearing our winter woolies when we have the QnA’s. Um, and we just wanted to make a note that this particular round, we’re capping at 30 people, so get in, join us. We can’t wait to meet you. Um, yeah, we’re, we’re so excited. It’s going to be a fun round of the academy.
Kris: It will be. We have a payment plan available too
Kris: for those of you who need it.
Don: Yeah, absolutely.
Kris: Okay, everybody, we’ll chat soon
Don: Bye Bye.
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